// Problemy z launcherem

Support opracował poradnik dla wszystkich użytkowników mających problemy ze swoimi launcherami. Mam nadzieję, że przedstawione poniżej rozwiązania pomogą wam zagrać.

Things to Check

First of all, please check the following as they are known to resolve a number of issues:

• Please ensure that the date on your computer is correct (date, time and timezone)
• Try re-running the installer. You can download the SWTOR_setup.exe file again from www.swtor.com/tester. This will not affect any game client files you may have already downloaded.
• Set the launcher to run with Administrative privileges. To do so, right click on the launcher.exe file located by default in:
  • For 32 bit Operating Systems – C:\Program Files\EA\BioWare\Star Wars – The Old Republic\
  • For 64 bit Operating Systems – C:\Program Files (x86)\EA\BioWare\Star Wars – The Old Republic\

  Select ‘Properties’, click on the ‘Compatibility’ tab and check the box at the bottom under ‘Privilege Level’ where it says ‘Run this Program as an administrator’, then click Apply and OK.

UPDATE:
If you are experiencing an issue with the launcher that prevents you from successfully downloading the game and the launcher stops installing at 0%, please reference the following known solution:

• Close your launcher
• Navigate to C:\Program Files (x86)\Electronic Arts\BioWare\Star Wars –The Old Republic
• If the message is:
  • „Installing Game Client 0%” – Delete the file “retailclient_betatest.version”
  • „Installing Main Assets 0%” – Delete the file „assets_swtor_main.version”
  • „Installing English Assets 0%” – Delete the file „assets_swtor_en_us.version”
  • „Installing French Assets 0%” – Delete the file „assets_swtor_fr_fr.version”
  • „Installing German Assets 0%” – Delete the file „assets_swtor_de_de.version”
  • „Installing English Video 0%” – Delete the file „movies_en_us.version”
  • „Installing French Video 0%” – Delete the file „movies_fr_fr.version”
  • „Installing German Video 0%” – Delete the file „movies_de_de.version”
• Restart the launcher

We are working to resolve the issue as soon as possible. Thank you!

General Troubleshooting Steps

Firewall

You may need to allow the launcher (launcher.exe) and game client (swtor.exe) to communicate through your firewall. For the Windows firewall you can check the following guide: http://windows.microsoft.com/en-US/w…ndows-Firewall. For other third-party firewalls, please refer to the software manufacturer for specific instructions on adding exceptions to those firewalls.

Anti-virus software

Anti-Virus software can also cause issues launching the game. There are a number of different anti-virus software variations out there, so we’ve included some general steps below that might help:

1. Open up your Anti-virus software menu and check that ‘swtor.exe’ and ‘launcher.exe’ are NOT in a quarantine list or deletion list.
2. Add swtor.exe and launcher.exe to your anti-virus ‘safelist’.

If you are unsure on how to do either of the above steps then you should contact the manufacturer of your Anti-Virus software.

Router Settings

Occasionally you might find that your router set-up might be affecting your ability to access the game. You may need to open specific ports which are needed by Star Wars: The Old Republic. These port numbers are 80, 8995, 2052, 2053 and 20000-30000. If you are unsure on how to do this then please refer to the guide/manual of your specific brand of router.

Windows XP Administrator Settings

Depending on the set up of your operating system you may need to be the administrator of the PC that you are running the game from. Please check these settings by doing the following:

1. Open up your desktop Start menu then click on the ‘Control Panel’ to open it.
2. Click ‘User Accounts’
3. Click on your username.

If you are set as the administrator of the PC you will see ‘Administrator’ by your username. If you are not the administrator, please try the following:

• Edit your user account and set yourself up as the Administrator for it.
• Contact the Administrator User of the PC (this may be the case with shared or office computers).

Windows 7 Administrator Settings

Depending on the set up of your operating system you may need to be the administrator of the PC that you are running the game from. Please check these settings by doing the following:

1. Open up your desktop Start menu then click on the ‘Control Panel’ option to open it.
2. Click ‘User Accounts’ (you may need to click on the ‘User Accounts and Family Safety’ option first).
3. Click on ‘Manage User Accounts’.

If you are set as the administrator of the PC you will see Administrator’ by your username. If you are not the administrator, please try the following:

• Edit your user account and set yourself up as the Computer Administrator for it.
• Contact the Administrator User of the PC (this may be the case with shared or office computers).

VPN

If you utilise a VPN for your connection, you would need to ensure that the game is allowed to communicate through the VPN. If you are using a proxy server, please ensure that it is configured correctly in Internet Explorer.

Proxy Settings

If you are working from a LAN(Local Area Network) for example on a College Campus, please check with the provider to make sure the connection will allow communication between the client and servers.

If you have recently been connected to a LAN network using a Proxy Server and are now no longer working from this you will need to disable the proxy settings:

1. Open Internet explorer
2. Click on tools
3. In the tools menu select Internet Options
4. Select the Connections Tab
5. Click the LAN settings button
6. Tick the box to Automatically detect settings
7. Click ok to accept your changes

Third-party Applications

Close down any unnecessary applications that may be running in the background. You can check the applications tab and processes tab in Task Manager to see what programs are currently running and close them from there.